Preventive maintenance and responsive technical support that keep meeting rooms and AV systems ready for use.
AV systems are business-critical when teams rely on them for meetings, teaching, presentations and events. A failed microphone, blank display or connection problem can delay work and create a poor experience for employees, customers and guests.
GBIT provides AV support and maintenance services for meeting rooms, conference systems, classrooms and connected AV environments. Our team combines scheduled maintenance, remote diagnostics and on-site troubleshooting to improve reliability and reduce unexpected downtime.
Regular inspection helps identify wear, configuration issues and performance problems before they interrupt an important meeting. A maintenance visit may cover cameras, microphones, speakers, displays, projectors, conferencing devices, control panels, cables, network connectivity and software.
Services can include equipment inspection, audio and video testing, system cleaning, calibration, firmware updates, configuration backup, connection checks, maintenance reporting and equipment condition assessment.
Local Expertise • Remote Monitoring • Strong HQ Support
Fast response for fault diagnosis, troubleshooting and preventive maintenance.
Structured service requests, scheduling, remote support and end-to-end maintenance.
Space365 enables remote monitoring, faster fault detection and proactive support.
Singapore maintenance stock, backed by our China HQ inventory for faster replacement.
Our technicians investigate faults across the hardware, software, network and integration layers. Common issues include missing display signals, poor audio, microphone failure, camera problems, video conferencing errors, wireless presentation faults, control-panel errors and intermittent connectivity.
Where system access and equipment compatibility allow, our team can review device status, logs and configurations remotely. If the issue requires physical work, on-site support can be arranged according to the agreed service plan.
Support options may include helpdesk assistance, remote diagnostics, on-site troubleshooting, priority response, support for important meetings, vendor coordination and user guidance.
An ongoing maintenance agreement gives organisations planned service coverage and a clearer support process. Packages can be designed around the number of rooms, system complexity, operational hours and required response time.
Coverage may include scheduled preventive visits, defined response times, priority support, remote monitoring, service-history records, equipment inventories, health reports and spare-part or replacement planning.
AV environments often contain equipment of different ages and brands. GBIT can help track warranties, identify end-of-life assets, assess compatibility and plan phased upgrades before ageing equipment becomes an operational risk.
This provides a more predictable approach to budgeting and reduces rushed replacement decisions after a major failure.
GBIT can assess AV systems installed by other vendors. Following an initial audit,
we will explain which equipment can be supported, any documentation or access required,
and whether remedial work is recommended before maintenance coverage begins.
Tell us how many rooms and locations you manage, the equipment you use and the support problems you experience. GBIT can recommend an appropriate maintenance plan or begin with an AV system health assessment.
OSC² (Operation Service Center Cloud)
Our Operations Service Center is the hub and brain of the operation and maintenance system, integrating remote support, intelligent dispatching, analysis decision-making, and asset management into a comprehensive management platform.
OSC² acts as the command center, issuing tasks and instructions for real-time scheduling, and collecting important data for analysis and decision-making.
Beyond Monitoring — Our Maintenance Operations Platform
A single platform to monitor, manage and maintain every customer’s operational readiness.
Space365 is not only deployed for customers. GBIT uses the same platform to remotely manage and support our maintenance customers, providing continuous visibility of system and device status.
GBIT brings together AV integration, software development and AI technologies to deliver intelligent, customised systems that help organisations connect, collaborate and operate seamlessly across digital environments.
From system integration to managed services, GBIT delivers end-to-end digital solutions that evolve with your organisation, unifying technology, software, AV and services under one trusted partner.
Driven by a strong R&D and software team, GBIT develops secure, scalable and future-ready solutions tailored to evolving business needs, empowering enterprises to stay ahead in a fast-moving digital landscape.
Headquartered in Singapore with operations across Asia-Pacific, GBIT leverages China’s innovation strength and regional expertise to deliver world-class digital integration. Our teams provide localised support backed by global deployment capabilities, bridging markets and helping enterprises scale efficiently across borders.
Yes, subject to an initial audit, equipment compatibility and access to the information required to support the system.
The appropriate frequency depends on system complexity, usage and business criticality. High-use rooms generally benefit from more frequent checks.
Priority or urgent support can be included in an agreed service plan, subject to coverage hours, response commitments and technician availability.
Yes, where appropriate and supported. Updates should be reviewed for compatibility before deployment.
Yes. Reports can record checks completed, faults found, actions taken and recommendations for repair, replacement or improvement.
